Update - We will totally alter the way push notifications are being delivered. It turned out that Firebase (a Google service) is causing issues and causes bad reliability. We are still working on the issue with highest priority.
Feb 25, 11:06 CET
Update - The iOS fix worked for some users, but not for all. We are still working on a fix for both OS and will keep you posted.
Feb 12, 09:30 CET
Identified - iOS app version fixing this issue has been released. Will be available for download shortly. Android update will roll out on Monday.
Feb 9, 10:21 CET
Investigating - Lately we experienced a number of users reporting that they do not receive push notifications anymore. This affects push notifications about events as well as a negative feedback ("unlock failed") after swiping. A quick fix can be a log-out, log-in. In the mean time we are working on an update that fixes the issue.
Feb 7, 20:06 CET
Backend Operational
Mobile application Degraded Performance
Website Operational
hello@nello.io ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 20, 2019

No incidents reported today.

Apr 19, 2019

No incidents reported.

Apr 18, 2019

No incidents reported.

Apr 17, 2019

No incidents reported.

Apr 16, 2019

No incidents reported.

Apr 15, 2019

No incidents reported.

Apr 14, 2019

No incidents reported.

Apr 13, 2019

No incidents reported.

Apr 12, 2019

No incidents reported.

Apr 11, 2019

No incidents reported.

Apr 10, 2019

No incidents reported.

Apr 9, 2019
Completed - The scheduled maintenance has been completed.
Apr 9, 00:04 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 22:01 CEST
Scheduled - We will be undergoing scheduled maintenance tonight. During that time nello ones can be offline. We will try to keep the interruption as short as possible.
Apr 8, 16:22 CEST
Apr 7, 2019

No incidents reported.

Apr 6, 2019

No incidents reported.