Update - In the mean time we have switched our push notification service to a new provider. Currently we carry out a beta test to test its performance.
Jun 14, 10:49 CEST
Update - We are continuing to work on a fix for this issue.
Jun 14, 10:48 CEST
Update - We will totally alter the way push notifications are being delivered. It turned out that Firebase (a Google service) is causing issues and causes bad reliability. We are still working on the issue with highest priority.
Feb 25, 11:06 CET
Update - The iOS fix worked for some users, but not for all. We are still working on a fix for both OS and will keep you posted.
Feb 12, 09:30 CET
Identified - iOS app version fixing this issue has been released. Will be available for download shortly. Android update will roll out on Monday.
Feb 9, 10:21 CET
Investigating - Lately we experienced a number of users reporting that they do not receive push notifications anymore. This affects push notifications about events as well as a negative feedback ("unlock failed") after swiping. A quick fix can be a log-out, log-in. In the mean time we are working on an update that fixes the issue.
Feb 7, 20:06 CET